FREQUENTLY ASKED QUESTIONS
We're always happy to help. Reach out to us via email at support@muzqey.com or through the contact form on our website.
Our leather jackets, t-shirts, and hoodies are available from Small to 3X-Large. Every product page includes a detailed size chart — we recommend checking it before ordering, since leather jackets fit differently from regular fabric outerwear.
Yes, changes such as size, address, or item variant can be made within 6 hours of placing your order, before it enters processing. After this window, the order is locked in for packing and cannot be modified.
Standard delivery across Pakistan takes 16 to 20 days from order confirmation, including processing and transit time. You'll receive a tracking number once your order is dispatched.
Once dispatched, you'll get a tracking number via email/SMS. Head to our Track Order page and enter your order ID and billing email to see live courier status.
Yes, exchanges for size or fit issues are accepted within 7 days of delivery, provided the item is unworn, unwashed, and returned with original tags and packaging. Please see our full Return & Exchange Policy for details.
We accept Cash on Delivery (COD) for orders within Pakistan, as well as online debit/credit card payments at checkout.
Yes, we ship internationally. Delivery timelines may vary by destination and are typically longer than our standard 16 to 20 day domestic window due to customs clearance. Any customs duties or import taxes are the customer's responsibility.
Keep your leather jacket away from direct heat and moisture, wipe it down with a soft, dry cloth after wear, and use a leather conditioner every few months to keep it supple. Avoid machine washing or dry cleaning unless specifically recommended.
