RETURN AND EXCHANGE POLICY
MUZQEY is recognized for its quality leather jackets, t-shirts, and hoodies, crafted with attention to detail and built to last. Customer satisfaction is our top priority, but we understand occasional issues may arise with fit, fabric, or delivery.
To uphold our standards and serve our customers better, we've established a clear set of Return & Exchange guidelines below. Please review this policy before placing your order for a smooth, transparent experience.
Orders can be cancelled within 6 hours of placement, before dispatch. Once a jacket, tee, or hoodie has been packed for shipping, cancellation is no longer possible. To request a cancellation, contact us immediately with your order number.
If our team is unable to reach you regarding your order (address confirmation, size clarification, or delivery scheduling) after 3 attempts over 48 hours, the order may be cancelled or returned to our warehouse, with delivery/handling charges deducted from any refund.
Leather jackets, hoodies, and t-shirts can be exchanged for a different size within 7 days of delivery, provided the item is unworn, unwashed, with original tags and packaging intact. Leather goods must be free of creasing from wear. We recommend checking our size chart carefully before ordering, as leather jackets in particular fit differently from fabric outerwear.
Minor variation in leather tone, stitching, or print placement is a natural result of handcrafted production and is not considered a defect. If the item received is clearly different from what was ordered (wrong color/design altogether), we will arrange a replacement or refund at no extra cost.
Please inspect your jacket, hoodie, or t-shirt immediately upon delivery. Any damage, defect, or missing item must be reported within 48 hours with unboxing photos/video. Claims made after this window cannot be processed.
All returns/exchanges must be initiated within 7 days of delivery. Items must be unused, unwashed, unaltered, and returned with original packaging, tags, and invoice. Leather jackets must show no signs of wear, odor, or creasing. Innerwear and washed items are not eligible for return under any circumstance.
Custom-made leather jackets, personalized prints, or made-to-order sizing are final sale and not eligible for return or exchange, unless the item arrives damaged or significantly different from the confirmed specifications.
If an order is refused at the doorstep or missed after repeated delivery attempts, it will be returned to our warehouse. Return shipping charges will be deducted from any refund due, and re-delivery (if requested) will incur an additional shipping fee.
For orders shipped outside Pakistan, any customs duties, import taxes, or regional charges are the customer's responsibility and are non-refundable, even if the order is later returned or cancelled.
Items on final sale/clearance, washed or worn products, leather jackets with altered fitting, and hoodies/t-shirts without original tags are not eligible for return or exchange under any circumstance.
While we aim to dispatch every order promptly, delays can occasionally occur due to courier logistics, weather, or high order volume during sales. MUZQEY is not liable for delays once an order has been handed to the courier, though we will assist in tracking and follow-up.
- Refunds (where applicable) are issued after inspection by our quality control team.
- The refund will be credited to your original payment method, or in certain cases, to the payment method preferred by the customer.
- Refunds can take up to 7 to 14 business days to reflect in your account. Some banks may take longer to process the refund.
